February 11, 2011

Notes 8.5.x + XenApp 6 + Quickr + FileNet = no sale?

Filed under: IBM,Lotus — Mike Burford @ 3:48 pm

Last Friday was an exciting day, an opportunity turned into a potential sale when a customer emailed to say that they have decided to replace their Exchange and online document management environment for a Lotus software solution that includes Notes/Domino 8.5, Traveler, Sametime, and Quickr.  At the meeting on Tuesday to look at the scoping/design approach they stated that the planned environment is for everything to run on Win Svr 2008 R2, with the clients in XenApp 6, and Quickr connecting to FileNet with all key data (including emails) to be stored in FileNet.  I can’t be certain, but I think I may have gone pale round about then.  I know that Notes isn’t supported in XenApp 6 yet (let alone 2008 R2), but from what I’ve read it seems that it will be in 8.5.3.  What I knew nothing about at the time was the Quickr/FileNet requirements and how that was going to work in their proposed environment.

Unless anyone out there can advise otherwise, indications are that it isn’t going to be happening any time soon.  Quickr and FileNet play well together of course, but not in a Citrix environment if you’re relying on being able to use connectors.  On warning the customer about this the response was in that case FileNet would need to be able to search the Notes emails without Quickr ….. yes, I know, not going to happen.

As the FileNet integration is critical to the migration, and as they have already approached the FileNet provider regarding Sharepoint integration, it’s looking as though we may have lost a big win in just under a week and they’ll stick with Outlook/Exchange and implement a Microsoft environment instead.  And just to rub the salt in, the infrastructure is going to be fully hosted by IBM – which was another first for us, and we were the ones who brought IBM in on the opportunity.

I haven’t given up yet, emails have been flying back and forth to IBM and I’ve posted in the Quickr forum and now here in case someone can come up with an answer, but I think I’m clutching at straws.


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  1. Sorry to hear the problems – sounds as though up until that point it was going well.

    I don’t have an answer but have to say I can’t understand why IBM does not put more of an effort into ensuring it’s products work in TS/Citrix/VDI enviroments. The number of these are only going to increase.

    Comment by GarryL — February 11, 2011 @ 9:57 pm

  2. Mike, the problems of Notes/Quickr with XenApp are well known. It seems, that IBM does not have a strategic focus on terminla server support, as you can also read here:
    Comments #3/4 @EdBrill’s
    In comparision to the Microsoft client stack you have to size the Citrix farm twice as big with Notes standard.

    I am very sorry about that, too, because I have to help another IBM customer to migrate his Notes-only environment to a new platform…


    Comment by Peter Meuser — February 12, 2011 @ 3:36 am

  3. Thanks Peter, it is a real pity. The customer’s incumbent IT provider are a Microsoft shop and have already pointed out that the Outlook/MS Office requirements within a XenApp environment are half that of the Notes Standard client. It sure does make the sale harder to achieve.

    Comment by Mike Burford — February 12, 2011 @ 3:06 pm

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